Return & Refund Policy

Thanks for purchasing our products at MD Hygiene.

Returns

Please notify us within 7 days should you wish to return any item(s) we have supplied. Please send us a returns request via sales@mdhygiene.co.uk .

Shortages

If any item that you have ordered does not arrive please email us with the following information:

   Delivery note number

   Internet order number

   Product code and description of the item(s)

   The quantity of each item(s) ordered

   The quantity of each item(s) received

Refunds

To be eligible for a refund, you must inform us within 48 hours of receiving the goods and return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For card payments it may take 5 to 10 business days for a refund to show up on your statement.

If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact our sales team.